Business Sites•March 1, 2024•
7 min read
Reducing Support Tickets with Better Documentation
Y4BN
Lead Dev @ CZW
IT Solutions Company needed to reduce support requests. We delivered:
- Documentation portal with search
- Zendesk API integration for tickets
- Analytics dashboard for support trends
- Internal knowledge base for staff
Results
- 35% reduction in support tickets
- Faster onboarding for new staff
"Our support team is more efficient and our clients are happier." — IT Solutions Company CTO
About Y4BN
Y4BN specializes in SaaS and IT solutions, with a focus on documentation and customer success.
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